Capital.com Broker Review

Is Capital.com safe?

Yes, Capital.com is a safe broker for Australian traders to trade with.  It maintains regulation from the world’s top regulators, including the UK’s FCA, ASIC of Australia, CySEC in Cyprus, and the NBRB of Belarus.  

ASIC Regulation: Australians will be trading under the subsidiary, Capital Com Australia limited, authorised and regulated by the Australian Securities and Investments Commission (ASIC).  

Safety Features: One of the world’s top regulators, ASIC ensures that all Capital.com client funds are held in segregated accounts and that Capital.com offers its traders negative balance protection, ensuring that clients cannot lose more than is in their trading account. Under this regulation, leverage is capped at 1:30 on major currency pairs, and it prohibits Capital.com from offering bonuses and promotions.

Company Details:

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Capital.com’s Trading Instruments

Capital.com’s range of financial instruments to trade is wider than most other brokers, with large numbers of share CFDs, Forex pairs, and cryptocurrencies rarely seen at other brokers. 

Cryptocurrencies: Crypto traders will find Capital.com a good choice. It has over 450 pairs to trade (where most other brokers only have around 30), one of the widest ranges in the industry.

Forex pairs: Capital.com also stands out for the number of Forex pairs on offer. With 138 pairs on offer, the number of pairs available is double that of most other brokers.

Full List of Instruments and Leverage:

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• Forex: Capital.com has a much broader range than most other brokers.  These include majors (EUR/USD, GBP/USD, and USD/JPY), minors (NZD/JPY, GBP/JPY, and USD/ZAR), and exotics. 
• Share CFDs: Capital.com also offers more share CFDs than other large international brokers.  The selection available includes some of the major US, UK, and European Exchanges.  
• Indices: Capital.com’s range of indices is around the average available at other similar brokers. The most popular indices are those that combine the shares of some of the largest and globally acknowledged companies.
• Commodities: Capital.com’s range of commodities is broader than what is typically seen at other brokers. Most brokers offer between 5 and 10 commodities. Commodities include metals such as gold and silver, energies such as oil and natural gas, and softs such as sugar, cocoa, and cotton. 
• Cryptocurrencies: With over 450 crypto pairs available for trading, Capital.com has one of the largest ranges of cryptocurrencies in the industry. The spreads vary significantly compared to other traditional Fiat currencies. 

Overall, Capital.com offers a wide range of financial instruments, including a huge range of shares, Forex pairs, and cryptocurrencies that are not usually available at other brokers. 

Trading Fees and Accounts

Although there is no account choice at Capital.com, its trading fees are lower than other similar brokers.

Trading Fees: Capital.com’s account has a minimum deposit requirement of only 20 USD, making it accessible to most traders. The CFD trading account is commission-free, with spreads that start at 0.6 pips on the EUR/USD, making it one of the lowest cost accounts in the industry. Most other good brokers have an average trading cost of 9 USD per lot of EUR/USD. 

Non-trading Fees: Capital.com’s non-trading fees are also lower than other brokers. It does not charge deposit, withdrawal fees or inactivity fees. Additionally, unlike other brokers, Capital.com only charges swap fees for the amount borrowed and not on the total position size. 

Account Trading Costs:

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We opened and tested Capital.com’s account and found that, as advertised, spreads are 0.6 pips on the EUR/USD:

Leverage is capped at 30:1 as stipulated by ASIC regulations and as high as 500:1 for professional traders.  Note that the professional account is without negative balance protection if leverage above 50:1 is deployed.  

Professional Account

Capital.com categorizes clients as either retail or professional. Even if you are initially categorized as a retail client, you can qualify to be a professional client later, which allows you, for example, to trade at higher leverage (up to 1:500 on currencies). To qualify, you have to meet the following criteria:

• 10 trades placed in the previous quarter; these trades have to be relevant with a significant size
• Your portfolio exceeds 500,000 EUR.
• You have worked in the financial sector for at least one year

Overall, Capital.com provides one of the most competitive pricing environments in the industry.

Deposits and Withdrawals

Capital.com offers a wide range of deposit and withdrawal methods, and no extra fees are charged.  

A well-regulated broker, Capital.com ensures that all Anti-Money Laundering rules and regulations are followed, and as such, all withdrawals are returned to the deposit source.  

Accepted Currencies: When we opened our account, we were given the choice of five base currencies – EUR, USD, GBP, RUB, and PLN, which is average compared to other brokers, but disappointing for Australian traders who will likely have bank accounts denominated in AUD and who will have to pay conversion fees on both deposits and withdrawals. Conversion fees can make trading expensive and are usually not presented on the fee report but affect profitability.

Payment Methods: Capital.com offers commission-free deposit and withdrawal options that can be performed on the broker’s trading platform. The deposit and withdrawal methods offered include Debit cards, Credit cards, Bank Wire transfers, and POLi. 

The minimum deposit is 20 EUR, 20 USD, 20 GBP, 1500 RUB, or 100 PLN for all payment methods, except a wire transfer, which has a minimum of 250 EUR (or the equivalent in the currency of your trading account).

Withdrawal requests are processed within 24 hours but can take between five to seven business days for funds to reach client accounts. Wire transfers may take longer. 

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Overall, Capital.com offers a wide range of funding methods, and exceptionally, no fees are charged for deposits or withdrawals.  Additionally, its processing times are generally fast.  

Mobile Trading

Capital.com only offers support for its own in-house mobile platform, but the platform is easy to use and customisable. 

Capital.com does not offer support for the mobile version of MT4, but traders can download its in-house platform available on both Android and iOS mobile devices and tablets. 

We found that the app has a sleek design and intuitive interface. We could easily transfer, withdraw and deposit funds, search for instruments and create watchlists. We were also impressed that we could choose the layout of our watchlists. Additionally, the mobile app has an integrated newsfeed, and we were able to access all Capital.com’s technical indicators, chart types, graphical orders, and the full set of trading orders:

Other Trading Platforms

Capital.com has designed its own trading platform, available on a web browser.  The platform is easy to use, intuitive and simple to set up, which is great for beginner traders. We were also pleased to find that it has also recently added MT4 to its trading arsenal.

Capital.com Web Platform

The bespoke platform offers an in-depth financial analysis with over 75 technical indicators, multiple trading chart types, and extensive drawing tools.  We were also able to effortlessly toggle in and out of up to six tabs while keeping an eye on all charts and instruments in the trading arsenal. Another benefit of the platform is that it provides traders with smart risk management tools allowing traders to control their risk with various stop loss and take profit tools.  

One drawback of the platform is that it lacks support for automated trading solutions and third-party strategies, but Capital.com offers MT4 for these purposes.

Metatrader 4

Capital.com recently added MT4 to its offering. The main benefit of using third-party platforms such as MT4 is that traders can keep their own customised versions of the platforms should they choose to migrate to another broker. MT4 also supports the creation, modification, and utilisation of automated trading strategies.  Additionally, there are thousands of plugins and tools available for MT4.  

Overall, Capital.com’s platform support is average compared to other similar brokerages, and it offers its own proprietary trading platform, which is easier to use and set up than MT4.  

Opening an Account at Capital.com

The account opening experience at Capital.com is excellent: it is intuitive, quick, and easy, and accounts are generally approved within one business day.  

It took us about 3 minutes to open an account at Capital.com. We could immediately deposit funds into our accounts, and customer service approved our account within 24 hours.

Traders can open a corporate account (in which case, clients need to contact customer support), or an individual account, which will be the focus of this review:

1. We clicked the “Trade Now” button at the top right-hand corner of the website.  
2. We were directed to fill in our details, including name, country of residence, employment status, financial status, etc. 
3. The next step required choosing our preferred base currency.
4. Capital.com requires at least two documents to accept us as an individual client:

1. Proof of Identification – Capital.com accepts all government-issued identification documents such as Passport, national ID card, driving license, or other government-issued ID. 
2. Proof of Address – Proof of residence/address document must be issued in the name of the Capital.com account holder within the last 6 months and must contain a trader’s full name, current residential address, issue date, and issuing authority.

After submitting our documentation, we could fund our accounts and start trading immediately. Our accounts were approved within 24 hours. 

We suggest you read Capital.com’s risk disclosure, customer agreement, and terms of business before you start trading.  

Trading Tools

Capital.com’s trading tools are severely limited compared to other similar brokers.

Capital.com offers support for Trading View in addition to a few risk management tools on its web platform.  

Trading View

Capital.com recently added Trading View to its arsenal of trading tools.  Trading View is free of charge for traders who open a live account.  It is an excellent tool for researching, charting, and screening any instrument.  Additional features of Capital.com’s Trading View tool include:

• 50+ intelligent charting tools
• Over 100,000 custom user-built indicators and scripts
• Synchronised layout for multiple charts

Overall, we were disappointed that Capital.com offers fewer trading tools than most other brokers.

Trading Tools Comparison:

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Broker

Economic Calendar

Autochartist

Trading Central

Trading View

Free VPS

Capital.com

Yes

No

No

Yes

No

CM Trading

Yes

No

Yes

No

No

FxPrimus

Yes

No

No

No

Yes

Capital.com for Beginners

Capital.com provides an extensive, well-organized selection of educational and market analysis materials, far exceeding that of other brokers.  Notable is Capital.com TV, which stages numerous high-quality videos that covers a range of trading-related content.  It also provides trading ideas related to current events. 

Market Analysis Materials

The market analysis available at Capital.com surpasses that of most other brokers.  The material is well-structured, comprehensive, and in-depth, providing traders with good trading ideas.

The Financial News and Features section is filled with well-presented, up-to-date analytics and fundamental analyses.  The overall quality of the content, the comprehensive analysis, and the research’s educational value far exceed its competitors.  This research material correlates with videos presented on the Capital.com TV platform.  An Economic Calendar is also available. 

Educational Material

Capital.com’s educational materials are excellent compared to other similar brokers.

Capital.com’s educational materials comprise the following:

• Demo account
• General educational videos
• Webinars
• Quality educational articles
• Glossary
• Learning courses (on different topics, ending with a quiz)

Demo Accounts: Capital.com offers a free unlimited demo account where clients can test out trading strategies with virtual funds. The customer support team is available 24/7 to help with any account setup or technical difficulties.

Educational Materials: Capital.com’s excellent written educational materials help traders develop skills to improve trading performance.  Seven guides have been compiled and cover topics ranging from basic trading strategies to financial markets and instruments. Capital.com also provides five video courses, introducing the most fundamental trading elements and allowing traders to explore various trading approaches. 

Capital.com also regularly hosts free webinars available to subscribers of the broker’s official YouTube channel.

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Broker

Beginner Course

Advanced Course

Well Structured Education

Education Quality

Webinars

Capital.com

Yes

Yes

Yes

High

Yes

CM Trading

No

No

No

Medium

Yes

FxPrimus

No

No

No

Medium

Yes

Customer Support

Available 24/7, Capital.com’s customer support is excellent compared to other brokers.

Capital.com offers customer support 24/7 via phone, Facebook messenger, Viber, WhatsApp, Telegram, online Live Chat, and email in English, Russian, German, Spanish, Arabic, French, Italian and Turkish.

For the purposes of this review, we found customer support responsive, polite, and very helpful.  They were able to answer most of our questions to our satisfaction.

Safety And Industry Recognition

Regulation: Founded in 2016 and headquartered in Cyprus, Capital.com is authorised and regulated by the Financial Conduct Authority (FCA), the Cyprus Security and Exchange Commission (CySEC), the Australian Securities and Investments Commission, and the National Bank of the Republic of Belarus (NBRB):

• Capital Com (UK) Limited is registered in England and Wales with company registration number 10506220 and authorised and regulated by the Financial Conduct Authority (FCA), under register number 793714.  
• Capital Com SV Investments Limited is regulated by Cyprus Securities and Exchange Commission (CySEC) under license number 319/17. Capital Com SV Investments Limited, Company Registration Number: 354252, registered address: 28 Octovriou 237, Lophitis Business Center II, 6th floor, 3035, Limassol, Cyprus. (Capital Com SV Investments Limited is deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website).
• Capital Com Australia Limited (ABN 47 625 601 489) is a company registered in Australia and regulated by the Australian Securities and Investments Commission (ASIC) under AFSL 513393.
• Capital Com Bel is regulated by the National Bank of the Republic of Belarus, registered by Minsk city executive committee 19.03.2019 with company registration number 193225654. Address: 220030, the Republic of Belarus, Minsk, Internatsionalnaya street 36/1, office 823. Certificate of inclusion in the register of forex companies No. 16 dated 16.04.2019. 

Awards

Capital.com has won many awards over the last few years, further burnishing its credentials as a safe broker.  Recent awards include:

• 2021 Education Materials/Programmes (Investment Trends)
• 2021 Mobile App/Platform (Investment Trends)
• 2021 Overall Client Satisfaction (Investment Trends)
• Best Trading Functions 2020 (Brokercheck.eu)
• Most Innovative Broker 2020 (The European)

Overall, because of its history of responsible behaviour, strong international regulation, and wide industry acclaim, we consider Capital.com a safe broker.

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Evaluation Method

We value transparency and openness in the way we review the partners. To bring transparency to the forefront, we have published our review process. Central to that process is the evaluation of the broker’s reliability, the platform offering of the broker, and the trading conditions offered to clients, which are summarised in this review. Each one of these is graded, and an overall score is calculated and assigned to the broker.

Capital.com’s Risk Warning

Trading Forex is risky, and each broker is required to detail how risky the trading of Forex CFDs is to clients. Capital.com would like you to know that:  CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 75.26% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Overview

A well-regulated broker, Capital.com offers competitive, variable spreads on a wide range of assets and charges no commissions, inactivity, withdrawal, or deposit fees. 

Capital.com’s extensive, well-organized selection of education and research materials makes it an excellent choice for beginner traders.  Its in-house platform is user-friendly and boasts a wide range of functionality.  Overall, Capital.com is an exceptional choice for traders looking for a low-cost trading environment and a large number of tradable assets on an easy-to-use trading platform.

Editorial Team

 

Chris Cammack
Head of Content

Chris joined the company in 2019 after ten years experience in research, editorial and design for political and financial publications. His background has given him a deep knowledge of international financial markets and the geopolitics that affects them. Chris has a keen eye for editing and a voracious appetite for financial and political current affairs. He ensures that our content across all sites meets the standards of quality and transparency that our readers expect.

 

Alison Heyerdahl
Senior Financial Writer

Alison joined the team as a writer in 2021. She is the Senior Editor for FXScouts.  She has a medical degree with a focus on physiotherapy and a bachelor’s in psychology. However, her interest in forex trading and her love for writing led her to switch careers. She has a passion for Forex trading and over a decade of editorial experience researching Forex and the financial services industry, producing high-quality content. She hosts a weekly podcast, “Let’s Talk Forex,” alongside her colleague, Chris, and has produced over 100 Forex educational videos for the FXScouts YouTube channel. She also writes weekly technical analyses and has tested and reviewed over 100 Forex brokers.

 

Ida Hermansen
Financial Writer

Ida joined our team as a financial writer in 2023. She has a degree in Digital Marketing and a background in content writing and SEO. In addition to her marketing and writing skills, Ida also has an interest in cryptocurrencies and blockchain networks. Her interest in crypto trading led to a wider fascination with Forex technical analysis and price movement. She continues to develop her skills and knowledge in Forex trading and keeps a close eye on which Forex brokers offer the best trading environments for new traders.